Terms of service

Terms & Conditions

Acceptance of Terms

Welcome to Simplibuy! By accessing or using our website and the services provided by Simplibuy Inc. ("Simplibuy," "we," "us," or "our"), you agree to comply with these terms and conditions. These Terms govern your use of the Site and our services, including the purchase of medical supplies. Please read these Terms carefully before using our Site or services.

If you have any specific product requests, wish to confirm details before completing your purchase or any general enquiries, please contact us. Our contact details are available in the “Contact us” section.

Product Information

All products and information available on our website are provided by featured vendors and manufacturers, with errors and omissions excepted. We strive to maintain accurate and up-to-date product information, if you have specific requests or inquiries regarding products, please contact us for assistance.

Payment Terms

Payment terms are subject to credit approval.

We accept Visa and MasterCard, electronic funds transfers, online banking, and checks. Please note that interest charges may apply to overdue accounts. Any legal claims related to payments will be at your expense.

Warranty Policy

Product warranties are covered under the manufacturer's standard terms and conditions. Simplibuy will assist customers with warranty issues but is not liable for warranty claims. Simplibuy will assist in the repair/replacement of the item(s) only within 30 days of purchase. After this period, all warranty claims will be handled by the manufacturer according to their terms and conditions. Keep in mind, warranty policies may vary by product and manufacturer. A Return Merchandise Authorization (RMA) is required prior to shipping items for warranty repairs.

Claims

Please inspect your orders thoroughly upon receipt. If you notice any damage in transit or shortages, please notify Simplibuy within 24 hours of receipt.

Return Goods Policy

If you wish to return any goods purchased through Simplibuy, please contact Customer Support to obtain a Return Merchandise Authorization (RMA) number. To receive an RMA, please be ready to provide the following information to our team:

• Account Number

• Invoice and/or purchase order number / packing slip & shipment number

• Item number

• Quantity & unit of measure

• Lot number and/or serial number and/or expiry date, if applicable

• Specific reason for return

More things to note:

• Returns must be approved with an RMA number and returned in their original packaging within five working days of purchase for stock items.

• Stock items are eligible for return within five working days of purchase if unmarked, undamaged, in original packaging and in resalable condition.
  

Defective items must be returned with a note explaining the defect along with the RMA.

Orders & Shipping

Orders are typically processed on the day of receipt. Most products are shipped via courier within 3 -4 days for delivery, with longer delivery times for remote locations.

Shipping, fuel, and handling charges may apply. Dangerous goods identified by the Ministry of Transportation may be subject to additional shipping charges.

If you have any questions or concerns about these Terms or our services, please don't hesitate to contact us.