FAQs
Frequently Asked Questions (FAQs)
Q1: Where can I buy medical supplies online in Canada?
A: You can easily buy medical supplies online in Canada at Simplibuy.ca — a trusted Canadian medical supply store offering certified medical equipment and healthcare essentials for homes, clinics, and pharmacies across the country.
Q2: Do I need a prescription to buy syringes or needles?
A: No — if you are wondering where to buy syringes and needles, most types we sell do not need a prescription. Products that require one will be clearly marked. We also supply syringe needles, OEM medical supplies, and PPE wholesale Canada-wide.
Q3: Do you ship to all provinces in Canada?
A: Yes! Whether you are looking for Ottawa medical supplies, medical equipment rental Ottawa, or a medical supply store Kingston, we deliver across all Canadian provinces and territories — from large cities to remote areas.
Q4: Are your products certified and safe to use?
A: Absolutely. We source all products from trusted manufacturers and ensure they meet strict Canadian safety and quality standards. We work only with established, licensed manufacturers.
Q5: Can I place bulk orders for clinics or hospitals?
A: Yes! We are a reliable medical supply distributor supporting healthcare procurement solutions for hospitals, clinics, pharmacies, and Canadian care medical facilities. Contact us for bulk PPE wholesale in Canada and volume pricing.
Q6: Do you offer medical supplies for personal use at home?
A: Yes — many Canadians choose Simplibuy as their medical mart supplies source for easy, safe home care. We also help customers find where to buy needles and syringes for personal use.
Q7: Is there a minimum order value?
A: No minimum! Whether you need a single item or a full Ontario medical supply order, you can buy as much or as little as you need.
Q8: What payment methods do you accept?
A: We accept all major credit cards, debit cards, PayPal, and secure online payments.
Q9: What if I receive the wrong item or a damaged product?
A: Please contact our support team within 7 days. We will arrange a replacement or refund quickly.
Q10: Do you provide invoices for medical insurance or reimbursement?
A: Yes! We provide detailed invoices for insurance claims and reimbursement, whether you are ordering for a pharmacy with medical supplies, a clinic, or personal care.
Q11: Is Simplibuy a Canadian company?
A: Yes, Simplibuy is a proudly Canadian-owned and operated medical supply company.
Q12: Can I schedule recurring orders for my clinic or pharmacy?
A: Yes, we offer recurring and scheduled deliveries to ensure you never run out of essential supplies.
Q13: Do you sell to businesses and individuals?
A: Absolutely. We serve hospitals, clinics, pharmacies, care homes, and individuals needing trusted Canadian medical supplies online or in-person delivery.
Q14: Are taxes included in the product pricing?
A: Taxes are calculated at checkout according to your province or territory’s applicable rates.
Q15: How can I contact Simplibuy for support?
A: You can reach us via email at customersupport@simplibuy.ca or use the contact form on our website. Our team is happy to assist you.
Q16: Is it safe to order medical products online?
A: Yes. Simplibuy uses encrypted, secure checkout and trusted payment gateways to protect your information. We follow all compliance guidelines mandated and some additional ones as well.
Q17: Is there a free shipping threshold?
A: Yes. Free shipping applies to standard-item orders of $300+ Canada-wide. Standard-item orders under $300 ship for a flat $19.99. Freight and large/heavy items are excluded and charged separately.
Q18: Is Simplibuy licensed by Health Canada?
A: Yes. Simplibuy holds Health Canada Medical Device Establishment Licence (MDEL) #10473.
