Refund policy
Simplibuy Order Cancellation, Returns & Refunds Policy
Governing Law: Ontario, Canada
1️⃣ Order Cancellation Policy
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Customers may request cancellation of their order within 48 hours of placing it.
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Cancellation requests must be sent via email to customersupport@simplibuy.ca with:
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Order number
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Reason for cancellation
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Orders cannot be cancelled after 48 hours, as processing, packing, or shipping may already be underway.
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If an order has already been shipped, customers must follow the Returns & Refunds Policy for eligible items.
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Simplibuy reserves the right to refuse cancellations outside the 48-hour window.
Friendly note:
“We understand plans can change! To help us process your order efficiently, please request cancellations within 48 hours of purchase.”
2️⃣ Returns & Refunds Policy
We aim to be fair to both our customers and our business. All returns require a valid Return Merchandise Authorization (RMA).
2.1 Return Eligibility
Returns are accepted within 5 business days of delivery for:
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Damaged, defective, or incorrectly shipped items (full refund or replacement)
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Stock items for change-of-mind (buyer’s remorse) within 3 business days, unopened and in original condition
Products must be:
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Unopened, unused, and in original packaging
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In resalable condition
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Accompanied by a valid RMA
Non-returnable items:
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Opened or used sterile/temperature-sensitive products
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Expired or perishable goods
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Special-order or custom-manufactured items
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Items returned without original packaging
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Items damaged or misused by the customer
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Returns outside the eligibility window
2.2 How to Request a Return
Email customersupport@simplibuy.ca with:
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Order/invoice number
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Product name or SKU
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Quantity being returned
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Lot number / expiry date (if applicable)
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Reason for return
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Photos if product is damaged or defective
Unauthorized returns without an RMA will not be accepted.
2.3 Restocking Fee
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A 15% restocking fee applies to change-of-mind returns.
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No restocking fee applies to defective, damaged, or incorrectly shipped items.
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Non-stocked or vendor-direct items may be subject to third-party fees, which will be communicated during the RMA process.
2.4 Return Shipping Responsibility
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Customers are responsible for shipping costs on change-of-mind returns.
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Simplibuy covers shipping for returns due to damage, defects, or shipping errors.
2.5 Defective or Damaged Items
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Must be reported within 3 business days of delivery with supporting photos.
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Upon verification, Simplibuy will issue a replacement or refund.
2.6 Refund Processing
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Refunds are processed within 7–10 business days after return approval and inspection.
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Refunds are issued to the original payment method, unless otherwise arranged.
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Refunds are considered processed once issued; transit time depends on bank/issuer policies.
3️⃣ FAQs
Q: Can I return something I ordered by mistake?
A: Yes, unopened stock items can be returned within 3 business days of delivery for change-of-mind returns. A 15% restocking fee applies.
Q: Who pays for return shipping?
A: Customers pay for return shipping unless the return is due to a defective, damaged, or incorrectly shipped item.
Q: Can I return a sterile or opened item?
A: No. For safety reasons, opened sterile or temperature-sensitive products cannot be returned.
Q: What if my item arrives damaged or incorrect?
A: Contact us within 3 business days with photos. Once verified, we’ll issue a refund or ship a replacement.
Q: How long will it take to get my refund?
A: Refunds are processed within 7–10 business days after inspection approval. Transit time depends on your bank.
4️⃣ Policy Updates
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Simplibuy reserves the right to update or modify this policy at any time.
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The policy version and last updated date are displayed on the website. Customers are bound by the policy in effect at the time of purchase.
